This policy explains how Luna Scale AI Enterprise (202503196951) (“LunaScale”, “we”, “us”) collects, uses, shares and protects personal data when you visit this website, contact us or use our services. We handle personal data in line with Malaysia’s Personal Data Protection Act 2010 (PDPA). By using this website or giving us your details, you agree to the practices described here.
1. Who we are
Luna Scale AI Enterprise (202503196951) is a digital marketing agency registered in Malaysia, at 3-1, Jalan Merbah 1, Bandar Puchong Jaya, 47170 Puchong, Selangor. We are responsible for the personal data described in this policy. You can reach us at hello@lunascale.ai.
2. The data we collect
Information you give us. When you fill in a form, message us on WhatsApp, email or call us, we collect what you share. This can include your name, company, WhatsApp number, email address, website or Facebook page, the services you’re interested in, your monthly ad budget and your message.
Information we need to work with you. If you become a client, we also collect business details, billing details and the access you give us to your ad accounts, website, analytics and related platforms.
Information collected automatically. When you browse this website, we and our providers may collect technical data such as your IP address, browser and device type, the pages you view, the site that referred you and the time of your visit. This is collected through cookies and similar technologies.
3. How we use your data
We use personal data to reply to your enquiry and book your free audit; prepare audits, proposals and quotes; deliver, manage and report on the services you sign up for; keep you updated on your project; invoice and keep business records; measure and improve our website and our own advertising; and meet our legal obligations.
We only send you marketing messages if you have agreed to receive them. You can opt out at any time by replying to the message or emailing us.
4. Cookies and analytics
This website may use cookies and tools such as Google Analytics, Google Ads and Meta Pixel to understand how visitors use the site and to measure the performance of our ads. These tools may set cookies on your device and collect the technical data described above. You can block or delete cookies in your browser settings, though some parts of the site may not work as intended if you do.
5. Who we share it with
We do not sell your personal data. We only share it with: service providers that help us run our business, such as web hosting, email, CRM and messaging providers (including WhatsApp); advertising platforms such as Meta and Google, when we run campaigns on your behalf; our professional advisers, such as accountants and lawyers; and government or regulatory authorities where the law requires it.
Anyone we share data with is expected to keep it secure and use it only for the purpose we shared it for.
6. Transfers outside Malaysia
Some of our service providers store data on servers outside Malaysia. When personal data is transferred abroad, we take reasonable steps to make sure it receives a level of protection comparable to the PDPA.
7. How long we keep it
We keep personal data only for as long as we need it for the purposes above, or for as long as the law requires, for example to keep accounting and tax records. When we no longer need it, we delete it or make it anonymous.
8. How we protect it
We limit access to personal data to the people who need it, use reputable providers with security safeguards, and protect our accounts with strong passwords and two-factor authentication where available. No method of storage or transmission is completely secure, but if a data breach occurs that is likely to cause you significant harm, we will notify you and the relevant authorities as required by law.
9. Your rights
Under the PDPA, you can ask to access the personal data we hold about you; correct data that is inaccurate, incomplete or out of date; withdraw your consent or ask us to stop using your data for direct marketing; and ask us to send your data to another organisation, where this applies.
To make a request, email hello@lunascale.ai. We may need to verify your identity first, and we will respond within the time the law allows. If you choose not to give us certain data, we may not be able to reply to your enquiry or provide our services.
10. Links to other websites
This website links to other sites, such as our clients’ websites and WhatsApp. We are not responsible for how those sites handle personal data, so please read their privacy policies.
11. Children
Our services are for businesses and are not directed at anyone under 18. We do not knowingly collect personal data from children.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.
13. Contact us
For any question or request about your personal data, contact Luna Scale AI Enterprise at hello@lunascale.ai, on WhatsApp at 013-483 1939, or by post at 3-1, Jalan Merbah 1, Bandar Puchong Jaya, 47170 Puchong, Selangor, Malaysia.